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MECHANISM OF GRIEVANCE REDRESSAL
BAM TALENT SERVICES PRIVATE LIMITED

This Mechanism of Grievance Redressal Policy (“Policy”) sets out as a mechanism available within BAM TALENT SERVICES PRIVATE LIMITED to enable the candidates to lodge their complaints/grievances to BAM TALENT SERVICES PRIVATE LIMITED in relation to their dealings with BAM TALENT SERVICES PRIVATE LIMITED (if any) being considered for them and for addressing the same in a timely manner by following the provisions as provided in this Policy. This Policy further aims at minimizing instances of candidates’ complaints and grievances through proper service delivery and review mechanism and also to ensure prompt redressal of complaints and grievances, if there are any.
This Policy further aims at minimizing instances of candidates’ complaints and grievances through proper service delivery and review mechanism and also to ensure prompt redressal of complaints and grievances, if there are any

(A) MECHANISM OF COMPLAINTS

Candidates can lodge his/her grievance through any of the following channels:

1. Complaint in Person:

A candidate can lodge a complaint in person during working hours at reception desk of the company, established in its registered office, by submitting a written letter and giving full details and obtain an acknowledgement for the same. Aggrieved candidates can also drop complaint letter in complaint box installed at reception area. Directors retain the keys of complaint box.

2. Complaints through post or email

Candidates can also submit their grievances by post at the following address or through email at [email protected] by giving full disclosures and details of the complainant and giving specific instances of the cause of complaint.

Attention: Mr. Niroop Chacko
BAM TALENT SERVICES PRIVATE LIMITED
Address: No. 1411, Door No. 2/1149-A61, 4th Floor, Hilite Business Park, Thondayad, Kozhikode, Kerala- 673014 India.
Landline No: 0495 12736888
Email Id: [email protected]

The telephone number, complete address and email address will be prominently displayed on the http://bam-recruit.com/ website for ease of contact by the candidates.

(B) RESOLUTION OF COMPLAINTS / GRIEVANCES

1. Any complaint through e-mail, letters, or in-person shall be acknowledged promptly after receipt, at the corporate office of the company.

2. The complaints will be registered in Candidates Grievance Register (CGR) maintained electronically and/or physically, and shall include full details of the complainant (name address and contact details), date of receipt, fact of the complaint, category of complaint and etc.

3. Depending upon the type of complaints, the Grievance redressal Committee (GRC) of the

  • Company will take steps to redress the grievances with care and diligence promptly. The GRC
  • Meets for discussion on bi-weekly basis. The GRC target to resolve all pending issues for
  • Redressal/ compliant in its bi-weekly meetings. Outcome of result is informed to the candidates in writing. Complaint details will be recorded in complaint registrar.

4. The GRC of the company comprises of the following members:

  • Mr. Niroop Chacko (Director)
  • Mr. Chacko Pattathil (Director)

5. If the complainant is not satisfied with the reply / action / resolution given by the GRC, the Complainant may direct his/her complaint to government authority at following address; or may lodge a complaint at https://emigrate.gov.in/

Protector of Emigrants, Cochin,
Ground Floor, RPO Building, Panampilli Nagar, Cochin, 682036.
Ph. 0484/2360187/2372040, [email protected]

The GRC has a time of 15 days to resolve the complaint from the date of receiving of the compliant.

Director
Date: 27/03/2023
Place: Kerala